THE TLC PET PROFESSIONAL has professional standards for the safety of all while using our services provided. Whilst we always take the upmost care, by using THE TLC PET PROFESSIONAL's services offered and/or, website, the client agree's to the below Terms and Conditions.
This Agreement constitutes the entire agreement between THE TLC PET PROFESSIONAL and the Client in relation to the matters dealt with and it supersedes any and all prior representations understandings or arrangements (verbal or written).
"we", "our", or "us" refers to THE TLC PET PROFESSIONAL in these terms and conditions and "I", "my", or "client" refers to the clients receiving goods or services by THE TLC PET PROFESSIONAL
I give consent for THE TLC PET PROFESSIONAL to remove/shave out necessary matts throughout service provided if unable to be brushed out. I understand and give consent for THE TLC PET PROFESSIONAL to shave my pet short if matting is too severe, as the health and well-being of my pet is the number one priority.
I understand that THE TLC PET PROFESSIONAL has the right to refuse service at their discretion if unrealistic expectations are held in regard to a matted/pelted coat.
I understand that THE TLC PET PROFESSIONAL and the individual professional who is grooming my pet takes their duty of care very seriously, and great care and caution will be exercised when removing any matted/pelted coat, THE TLC PET PROFESSIONAL and any individual performing the service will not be held responsible for clipper burn and/or cuts or nicks resulting from grooming of matted, neglected coats, or for irritation caused by removing such coat from your pet such as: hematoma, hotspots, bruising, clipper rash, or pre-existing conditions such as hotspots, sores, or other skin issues, nor will THE TLC PET PROFESSIONAL be held responsible for stressful, mental or physical effects such grooming may have upon a pet. This procedure takes extreme care and extra time, as well as extra wear and tear on clippers and blades and as such there will be additional charges.
If a de-matting service is required, this will be discussed and the client/s pet and will be charged in 10 minute blocks. (i.e. 9 minutes = 1 block, 20 minutes = 2 blocks).
A matted shave fee of $25 will also automatically be charged on top of de-matting services if required.
I agree Grooming/shaving matted dogs starts at $80 per hour, plus a matted shave fee of $25. The client agrees to sign a matted release form and abide by all terms and conditions as per website.
Flea treatment; The client understands fleas can easily spread and infest, if fleas are found on any pet during any service offered by THE TLC PET PROFESSIONAL a flea treatment will automatically be added by the THE TLC PET PROFESSIONAL onto the standard groom price. Any costs relating to this are the clients responsibility.
I agree that if I am aware my pet has fleas prior to appointment that I inform THE TLC PET PROFESSIONAL so exposure risk can be reduced.
At the clients request, eyelashes will be left on dogs however due to the movement of dogs this is not always possible. The client understands that eyelashes on dogs DO grow back and the client does not hold any individual preforming any service or THE TLC PET PROFESSIONAL liable for trimmed eyelashes.
I accept that the grooming process can be stressful for some animals, if the animal poses a safety risk to the staff at THE TLC PET PROFESSIONAL or any other animals or the general public the grooming session may be ceased by THE TLC PET PROFESSIONAL or any staff member and/or a muzzle may be placed on the animal if deemed necessary. If THE TLC PET PROFESSIONAL deems the services provided are not in the pet/s best interest for any reason or of safety concern to themselves, other pets, animals or the general public I may be asked to collect pet immediately.
I agree, as is my responsibility as an animal owner that my pet is fully up to date, vaccinated and wormed. Puppies must of received their C5 vaccination with a minimum of 10 days prior to attending THE TLC PET PROFESSIONAL services.
Proof of vaccination can be asked for and must be supplied at any time requested by THE TLC PET PROFESSIONAL. If this is not or can not be produced by the client THE TLC PET PROFESSIONAL has the right to refuse any and all services.
All animals using services by THE TLC PET PROFESSIONAL such as grooming, training or otherwise must be fully wormed.
I agree that my pet displays no sickness such as coughing etc. If my pet is deemed with any sickness, infectious disease or virus that I notify THE TLC PET PROFESSIONAL immediately, and will not use THE TLC PET PROFESSIONAL grooming or training services until cleared by a Qualified Veterinarian, at the clients cost. Proof must be forwarded to hello@thetlcpet.com.au.
THE TLC PET PROFESSIONAL has strict cleaning protocols in place and uses disinfectant that is used for cleaning hospitals, veterinary surgeries, instruments, food factories, feeding utensils, water bowls, etc. The aim of using such disinfectants is to reduce the risk of spreading disease however, THE TLC PET PROFESSIONAL will not be held liable for any related costs due to sickness or illness.
I am aware that as my pet ages or if my pet has special medical condition/s, the process of grooming may become stressful, both physically and mentally. The stress of grooming may cause latent, unknown, active or inactive conditions such as arthritis, bone, joint or surgical sites to become active or inflamed, and unknown active or inactive heart, kidney, or liver disorders to become active and can result in illness, seizures, or the death of the pet/s.
I acknowledge that the stress of grooming may initiate immediate or latent medical problems in my pet. I agree not to hold THE TLC PET PROFESSIONAL or any individual performing services responsible for reactions to grooming.
THE TLC PET PROFESSIONAL reserves the right to charge additional fees for services we consider over and above the normal covered by our standard rates. This could be difficultly in grooming due to behaviour, skin condition, coat condition, matting, or length of coat. The advertised prices online are based on regular client visits that come into see THE TLC PET PROFESSIONAL on a 4-8 week schedule. THE TLC PET PROFESSIONAL may change these fees at anytime at their discretion.
Cancellation & No-Show Policy:
I understand and agree if I fail to show up for my scheduled appointment or cancel with less than 24 hours’ notice I will be charged a cancellation fee up to the entire cost of the service, at the discretion of THE TLC PET PROFESSIONAL.
I understand that the groom my pet receives is the artwork of THE TLC PET PROFESSIONAL. I will not claim this work as my own or as someone else’s, and if selling images of my animal, I will give credit to THE TLC PET PROFESSIONAL.
I agree to give THE TLC PET PROFESSIONAL all rights and permission to use photos of my pet taken while in possession of THE TLC PET PROFESSIONAL, for illustration, art, website, promotion, advertising, social media, or any other purpose.
Intellectual Property and the contents, logo and other visual media created by THE TLC PET PROFESSIONAL is property of THE TLC PET PROFESSIONAL and is protected by copyright laws. The Service and its original content, features and functionality are and will remain the exclusive property of THE TLC PET PROFESSIONAL and its licensors.
By using any services provided by THE TLC PET PROFESSIONAL I agree, understand and hereby release THE TLC PET PROFESSIONAL, owners, partners, contractors, volunteers, financially or otherwise, of any and all injuries to my pet, myself, or any property of mine while my pet is participating in services or on site at THE TLC PET PROFESSIONAL.
User Obligations
I agree as a user of THE TLC PET PROFESSIONAL's website to;
Your use of the Service/s THE TLC PET PROFESSIONAL is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
THE TLC PROFESSIONAL reserves the right, at our sole discretion, to modify or replace these Terms at any time. What constitutes a material change will be determined at our sole discretion.
I understand that I can review the most current version of the Terms and Conditions via THE TLC PET PROFESSIONAL website. I understand that THE TLC PET PROFESSIONAL reserves the right, at their sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to their website. It is my responsibility to check the website periodically for changes. My continued use of or access to THE TLC PET PROFESSIONAL website or the Service/s following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
THE TLC PROFESSIONAL
ABN 30 409 538 514
THE TLC PET PROFESSIONAL respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
"Personal information" is information we hold which is identifiable as being about you.
By using our website and or Services you agree to our Privacy Statement
THE TLC PET PROFESSIONAL will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
You may provide basic information such as your name, phone number, address and email address to enable us to create bookings, send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
Additionally, we may also collect any other information you provide while interacting with us.
THE TLC PET PROFESSIONAL may use personal information collected from you to provide you with bookings, information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
THE TLC PET PROFESSIONAL may contact you including, but not limited to; telephone, email, sms or mail.
THE TLC PET PROFESSIONAL may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors as reasonably necessary for the purposes set out within this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of THE TLC PET PROFESSIONAL https://thetlcpet.com.au customers or third parties.
Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia. These may include, but are not limited to Australia and USA.
If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.
THE TLC PET PROFESSIONAL is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, or you have any complaints or concerns, please email us at hello@thetlcpet.com.au
We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that THE TLC PET PROFESSIONAL is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, at our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website. Therefore we recommend to please check back from time to time to review our Privacy Policy.
THE TLC PROFESSIONAL
ABN 30 409 538 514
© The TLC Pet Professional 2025
ABN 30 409 538 514